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Calgary Branch

940a – 11 Avenue SW
Calgary, AB
T2R 0E7
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Toll Free: 1.800.265.4350
Main Phone: 403.262.7224
Main Fax: 403.266.1138
Acct Fax: 403.232.6651

Red Deer Branch

#3, 7429 – 50 Avenue
Red Deer, AB
T4P 1M5
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Main Phone: 403.967.0155
Main Fax: 403.266.1138

Don't forget to give our live chat option a go if you would like immediate assistance during our normal business hours. Thank you.

AWARD WINNING SERVICE

We characterize customer service and customer support as two sides of the same coin, both of which give you a business advantage when choosing CIP Document Solutions.

PRE-SALES SUPPORT | DELIVERY | INSTALLATION | TRAINING | MAINTENANCE

When you work with CIP Document Solutions you get experience, expertise, and unmatched customer service because it's not just about what you buy, it's also about who you buy from views your business. With us, we view you as a life-long partner. That's CIP Document Solutions!

LIVE CHAT WITH A SPECIALIST +

A CONSULTATIVE APPROACH

Customer support involves attention to many things that may go without saying, but we might as well say them anyways. Professional and courteous staff, timely responses to your inquiries, and a customer-first attitude are all part of the advantage you get when dealing with us, but more then that, customer support also means taking a consultative approach to serving you.

Our consultative approach is about learning what your unique requirements are, your business challenges, and how your workgroups actually work, and then providing both pre-sales and post-sales support so that your experience with CIP is one of complete satisfaction.

Our approach differs from most in our industry because by listening to what you want, and what your current workflow actually is. Because of this approach we are able to provide you with a positive buying experience that extends beyond your initial purchase. In fact, because we get to know your business in detail, we are in a much better position to save you money by providing you with tools (hardware, software, service, and training) that compliment how you work.

 WE WANT TO UNDERSTAND YOUR NEEDS

Through the consultation process you help us understand what your needs are by answering questions such as:

  • How many people are in your workgroup?
  • How much overall printing do you currently do (and anticipate doing in the future)?
  • How much colour printing do you currently do (and anticipate doing in the future)?
  • What are some of your critical considerations for your end-users?
    • Print speed;
    • Print quality;
    • Print queue wait times;
    • Consolidating devices (print, copy, fax, scan);
    • Software;
    • Maintenance and service;
  • What are your budgetary considerations?
  • Have you considered your paper and supplies options?
  • What type of network are you running?
  • What print software are you currently using?
  • What is your actual workflow like?
  • What frustrates you the most about your current printing process?

 IN-HOUSE SERVICE DEPARTMENT

One of the undeniable advantages to you by using CIP is that not only are our sales executives product-smart and business solution savvy, but we also have an in-house service department with both factory and in-house trained and certified technicians for all equipment we sell, including HP, Sharp, Seiko, and Contex.

What we can’t repair quickly at your place of work, we bring to our service department for repair » we avoid the dreaded “must ship to manufacturer” option at all cost.

We bring unparalleled technical expertise, leading hardware maintenance and support plans, and the lowest issue resolution and “break-fix” turn-around times possible, all of which bridges our support, maintenance, and repair services with you and your end-users.

The bottom-line advantage for you is that your print environment stays up and running like it is suppose to, fostering efficiency, productivity, and top quality outputs every time.

Put our service and support to work for you.

on your wayin just 3 steps

When you deal with us you deal with a simple process that takes all the guesswork out of what type of device you need. In just 3 simple steps you can have your new equipment on the way!

TALK TO A SPECIALIST +

1. talk to a specialist

When you're ready to get started just jump on the phone or start a chat with one of our product specialists and they'll help you find the right product for your needs.

2. schedule install

After you've placed your order, but often at the same time, we'll schedule a time with you to have your new equipment installed in your office space.

3. setup training

We don't stop helping you just because your order has been placed. We'll take the extra step and setup device training for you and your staff.

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