Calgary Branch

940a – 11 Avenue SW
Calgary, AB
T2R 0E7
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Toll Free: 1.800.265.4350
Main Phone: 403.262.7224
Main Fax: 403.266.1138
Acct Fax: 403.232.6651

Red Deer Branch

#3, 7429 – 50 Avenue
Red Deer, AB
T4P 1M5
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Main Phone: 403.967.0155
Main Fax: 403.266.1138

Don't forget to give our live chat option a go if you would like immediate assistance during our normal business hours. Thank you.


All blanket service agreements with CIP Document Solutions always includes free toner.


Well we've seen this before in Alberta haven't we? Like roaches that just can't be exterminated completely, every few months toner scammers, or toner pirates as we call them, rear their ugly phone scam in an attempt to steal money from hard working peeople.

Don't fall victom to this old scam... please!


"Hello, this is Sylvia and I am your toner supplier."

"I'm giving you a courtesy call to let you know there is a price increase coming at the end of this month so I want to give you an opportunity to stock up on your toner before the price increase. Can I send you over a 3 month supply?"

"Also we are running a promotion this month and if your order exceeds $2,000 we will include free shipping, plus throw in a brand new iPad for you!"

These toner pirates will call, fax, or email your office to obtain some basic information about your equipment from an unsuspecting employee and then send out an order confirmation for toner.

They will ask for a credit card or purchase order with the ruse that you are getting a special discount, free shipping, and sometimes a prize like a free iPad for placing the order.

Several of our customers have fallen prey to this vile scam in the past and there is little or no recourse to send back the toner and recover their money – if it indeed the toner even arrives. We hope we've gotten the word out this time.


With CIP Document Solutions you get a sort of built-in protection. While not protection against being scammed, you do have the protection of knowing that all our blanket service agreements always includes free toner – you do not pay anything additional for toner.

In other words, you will never get a legitimate call from us trying to sell you toner if you are on a service agreement.


Slick talking criminals have been pulling this scam for years and have cost their victims – small and large businesses, schools, government agencies, and non-profit institutions - an estimated $100 Million per year in North America alone!

To protect yourself, CIP Document Solutions provides you with free toner as part of our blanket service agreement. and we know who you are and what equipment you have. We do not call to confirm or verify any of this information.

Moreover, your Sharp printer is equipped with the Toner Smart feature that alerts us when you need toner so we can confirm your need and send you toner for free automatically.

CIP Document Solutions does not use any third party for any billing or shipping of your toner.

If you think you are a recipient of one of these calls just tell them you have to check. Get their phone number and company name. They usually just hang up.

on your wayin just 3 steps

When you deal with us you deal with a simple process that takes all the guesswork out of what type of device you need. In just 3 simple steps you can have your new equipment on the way!


1. talk to a specialist

When you're ready to get started just jump on the phone or start a chat with one of our product specialists and they'll help you find the right product for your needs.

2. schedule install

After you've placed your order, but often at the same time, we'll schedule a time with you to have your new equipment installed in your office space.

3. setup training

We don't stop helping you just because your order has been placed. We'll take the extra step and setup device training for you and your staff.


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