Despite the best efforts of your business, your telephone system, and your dial tone provider, problems do arise.
Phone system maintenance, equipment failure, moving an office, a power outage, dropped internet, inclement weather, or random act of life like a moving truck backing into a power pole (ahhh yeah - this happened to us last year) can all disrupt telephone service.
All organizations depend upon telephone communication to conduct business on a day-to-day basis. Without uninterrupted telephone service you could be looking at the loss of a lot of money, maybe a critical customer opportunity, or even cause a failure to deal with an emergency in a timely manner should an extended outage occurs.
Since it is impossible to prevent all outages, businesses should focus on preparing for outages and mitigating the potential damage that could be done with automatic call failover.