The Perils and Concerns of Using a Network of Cell Phones in Business

By Kai Thomas

With the increasing popularity of mobile devices, many businesses have been relying solely on cell phones for communication. Migration to Bring your own device – BYOD has complicated matters even further. Employees are rightfully concerned about their personal data security. Employees are apprehensive about what they are sharing with their employers in a BYOD environment. BYOD cell phones are convenient, they can have limitations that make them less effective as a primary communication tool. A phone system, on the other hand, offers many benefits that can help businesses improve their communication capabilities, streamline operations, and ultimately, increase profitability. In this white paper, we’ll explore the advantages of using a phone system over relying solely on cell phones for business communication.

Advantages of Using a Phone System for Business Communication

  1. Increased Functionality: One of the biggest advantages of using a phone system for business communication is the increased functionality it provides. Unlike cell phones, phone systems offer features such as call forwarding, call park, voicemail, and conference calling. These features make it easier for businesses to handle incoming and outgoing calls, manage multiple lines, and transfer calls between departments. Additionally, phone systems offer features like auto-attendant and interactive voice response (IVR) systems, which can help businesses improve customer service and reduce wait times.
  2. Cost Savings: While it may seem like using cell phones for business communication would be less expensive, this is not necessarily the case. With a phone system, businesses can benefit from features like toll-free numbers, which can reduce long-distance charges. Additionally, phone systems offer flat-rate pricing, which can help businesses better manage their budgets. By contrast, using cell phones for business communication can result in unpredictable monthly bills. Cell phones themselves are not getting any more affordable. With most devices creeping close to $2,000, this alone can increase employee onboarding costs significantly.
  3. Enhanced Security: Using cell phones for business communication can pose security risks, with your employees giving out personal cell phone numbers. Employees come and go from an organization, this can cause confusion for the customer, but it can also mean that a customer can easily accidentally call a former employee. Additionally, phone systems can be configured to restrict access to certain features or lines, which can help businesses maintain tighter control over their communication infrastructure.
  4. Improved Productivity: By providing advanced features and functionality, phone systems can help businesses improve productivity. With features like call forwarding, voicemail, and conference calling, businesses can ensure that calls are handled promptly and efficiently. Transferring between users creates a seamless experience for the customer, rather than them hanging up and calling someone else. Attention spans are shorter today than ever, don’t give your customers a distraction that causes them to leave your funnel.

What if I told you all these features could be used on a cell phone or laptop via an application?

We know how useful cell phones are, most of my day is spent outside of the office. Modern phone systems understand this need and they have the answer. They make your desk phone ring on your cell phone or laptop, enabling you to take calls, wherever you are. This creates a professional, integrated, unified communications network, while allowing for the flexibility of the modern world. This gives employees that separation as well, they won’t have to worry about their cell phone ringing off hours.

While cell phones are certainly convenient, they have limitations that make them less effective as a primary communication tool for businesses. Phone systems, on the other hand, offer a range of features and functionality that can help businesses improve their communication capabilities, reduce costs, and enhance security. By switching to a phone system, businesses can improve their productivity, enhance customer service, and ultimately, increase profitability while ensuring employee security.


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